Activate new license

[Jerrynz]

Hi there,

Just got an issue here:

3CX license expired yesterday, its on old version 16.0.2.910.

New license purchased but unable to activate, error:
3CX failed to establish a TCP connection to activation.3cx.com.
Ensure that the local or border firewalls are configured to allow outbound traffic to activation.3cx.com

nslookup to activation.3cx.com is ok and connection is ok there.

It looks like new license only works with new version. but I am just unable to upgrade to new version, as the Maintenance license expired. its really a loop.

Just wondering if any way I can download a updater etc to manually upgrade first? Or any other solutions rather than install new version and restore from backup?

• 3CX Version, Pro Annual 16.0.2.910
• Server OS, Win 10 Pro
• Is the 3CX Server Hosted No
• Provisioning Method: Local
• Has the Firewall Checker passed: YES
• Are custom Phone Templates being used: NO

 

[ConceptsWeb]

I'd just take a backup and spin up a new one. Your license will be on v18 so it cannot be activated in v16.

Also, that error you see is probably because you're too outdated on the PBX version.

 

[VasilisV_3CX]

Hi @Jerrynz,

I'd be happy to take a look if you'd like. You can PM me the key to confirm?