ad-hoc fails to call external phone numbers

Discussion in '3CX Phone System - General' started by Ben C, May 26, 2016.

Thread Status:
Not open for further replies.
  1. Ben C

    Joined:
    Oct 14, 2014
    Messages:
    71
    Likes Received:
    0
    Hi
    I have an issue with ad-hoc conferencing on 3CX phone for windows and android (haven't tried on iPhone or Mac).
    3CX is not able to call external phone numbers, it says "Call failed - Redial". I try to redial by clicking on the green handset icon, but nothing happens (see attachment). Have I missed something?
    Based on this article http://www.3cx.com/user-manual/call-conference/, ad-hoc should call external phone numbers, right?

    Thank you
    Ben
     

    Attached Files:

  2. AndreasP_3CX

    AndreasP_3CX New Member
    3CX Support

    Joined:
    Feb 15, 2013
    Messages:
    196
    Likes Received:
    2
    Hi Ben

    When you specified your outbound rules did you set specific extensions in the outbound rule that can call out through those rules? As the call is being made by the PBX in this case you need to have an outbound rule that is not limited to extensions that can dial out so the system can call the external numbers. Can you try this and let us know if this works?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. Ben C

    Joined:
    Oct 14, 2014
    Messages:
    71
    Likes Received:
    0
    It works, thank you.

    Why the conference (system extension) needs a separate outbound rule?

    Thanks again
     
  4. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    10,360
    Likes Received:
    226
    Is it a separate outbound rule, or is it that, in the existing rule, you specified (didn't leave blank) which extension could use it? If you specified that only certain extensions could use it, then , yes, I could see that you would have to add any additional "extensions" to allow then access. It allows control over who, or what, can dial out.
     
  5. Ben C

    Joined:
    Oct 14, 2014
    Messages:
    71
    Likes Received:
    0
    My rule was: "Calls from extension(s): blank".
    I thought it would include 'conference extension' too.

    I made another outbound rule for 'conference extension' only, which is good cause I can change the rights to call overseas when needed.
     
  6. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    10,360
    Likes Received:
    226
    Initially I would have assumed that , if left blank, the "rule" could be used by all. Rethinking it, I suppose that security concerns require that this "loop-hole", that could be exploited, not be left open, and the fact that a specific rule is required, is probably a good thing for your phone bill.
     
Thread Status:
Not open for further replies.