Add a repeating message for Callback

Discussion in 'Ideas' started by mitchell, Mar 29, 2018.

  1. mitchell

    Joined:
    Apr 6, 2009
    Messages:
    5
    Likes Received:
    0
    Currently, you have two options for callbacks in a queue.
    1. Triggered on user request (Press 2)
    2. Offered to caller after timeout in seconds

    With the first one, the only place I can find to put a message that you should press 2 for a call back is in the intro message to the queue and it only plays once. If you don't have an intro you never know it's available. You could make custom on hold music but that can be a pain.

    With the second the caller is told that they requested a callback and provided the options while the hold music is playing. Once.

    Customers will forget which number to push or just plain forget that it is an option with the first one. If the caller wants to wait longer they have the same problem.

    How about adding a repeating message? One you could combine with the position-in-queue message or stand alone if you don't use the position option.
     
  2. Silly English Kniggit

    Joined:
    Sep 13, 2017
    Messages:
    217
    Likes Received:
    78
    You've answered your own question. Put the message in the specific hold music for the queue.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...