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Add option to pop up new ticket instead of just contact info in Connectwise integration

Discussion in 'Ideas' started by Mike Daniels, Jul 19, 2017.

  1. Mike Daniels

    May 6, 2017
    Likes Received:
    We are using the 3CX Connectwise plugin which allows us to pop up a the users contact information whenever we answer a call. Before 3CX released its own plugin we were using the Voiptools Connectwise plugin which allowed us to pop up a new ticket pre-filled with the users contact information and this was a big time saver.

    Can the option to pop up a new ticket instead of just the contact info be added to the Connectwise plugin?