Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Add queue name to certian queue

Discussion in 'Ideas' started by aisonet, Oct 28, 2015.

  1. aisonet

    Joined:
    Jan 25, 2013
    Messages:
    10
    Likes Received:
    0
    I have enabled the Add queue name to... feature but I only want this to be done on our support queue adding the name of Support to the caller ID front and NOT on the ring group that we have created.
     
  2. 12494

    12494 Member

    Joined:
    Apr 16, 2010
    Messages:
    306
    Likes Received:
    31
    Pardon me but I am not clear on what you are referring to.
    What is "Add queue name to" feature?
    You can add an external agent to a queue but that doesn't sound like what you are describing.
    You mention CallerID which I don't believe pertains to queues as queues are inbound features and would not be initiating a call where a Caller ID would be relevant.

    Allen ??
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...