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Add queue name to certian queue

Discussion in 'Ideas' started by aisonet, Oct 28, 2015.

  1. aisonet

    Jan 25, 2013
    Likes Received:
    I have enabled the Add queue name to... feature but I only want this to be done on our support queue adding the name of Support to the caller ID front and NOT on the ring group that we have created.
  2. 12494

    12494 Member

    Apr 16, 2010
    Likes Received:
    Pardon me but I am not clear on what you are referring to.
    What is "Add queue name to" feature?
    You can add an external agent to a queue but that doesn't sound like what you are describing.
    You mention CallerID which I don't believe pertains to queues as queues are inbound features and would not be initiating a call where a Caller ID would be relevant.

    Allen ??
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