Adding VOIP Providers - Exception Occurred Error (Ext Line)

Discussion in 'Windows' started by nakerjack, Jan 13, 2009.

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  1. nakerjack

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    I have previosly had 3cx phone server running with no problems. However I just completed a reinstallation of Vista and now am unable to add VOIP accounts

    The full error message is
    "An Exception OCcurred VoipProviderRules Error: External Line"

    has anyone else had this problem or knows of a solutions... the only thing I have done different this time around is chosen a 5 digit extension rather than 3.

    Any help would be awesome - thanks in advance.
     
  2. William400

    William400 Well-Known Member

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    HI

    What version and build of 3CX are you running?

    If you are running 5 digit, can you ensure that the VOIP provider 'Virtual Extension number' is not in use by some already existing extension.
     
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  3. sohocs

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    I am having this issues as well. I am using the current version. (I think). This is loaded on a windowsXP Pro machine i also setup a 7 digit ext.
     
  4. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

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    Can you give us what your Version is? And btw.... 7 Digit Setup? :p
     
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