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Additional Voice-overs on Call Queues

Discussion in 'Ideas' started by Ross_Scott, Jun 9, 2017.

Additional Voice-overs on Call Queues 5 5 2votes
5/5, 2 votes

  1. Ross_Scott

    Jun 9, 2017
    Likes Received:
    Could it be made possible so we are able to upload voice-over files for Call Queues, in the same way the Intro Prompt works and ability to shuffle these on each call?

    Due to the music on hold always playing in a loop its not easy to add voice-overs to it as it could appear half way through when someone joins the queue and having the position announced to the caller could be mixed with two voices at the same time.
  2. 3CXDude

    3CXDude New Member

    Oct 1, 2015
    Likes Received:
    Good idea, this would be very useful to add the callback announcement after a certain of time