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- Aug 9, 2017
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Hi,
Would it be possible to set up different after hour queues for different languages.
Right now we are using multiple queues for different languages. All have there own intro prompt and hold music etc. But what i can't figure out is how to put a different after hour prompt on each of them.
I did set out of office hours in settings. I checked the standard IVR which has an officeclosed.wav file which is in english. Is this one being played when people call after office hours? If so, is it possible to have multiple of these in different languages? If so, how do i go about settings this up? We would need English, French, Spanish German etc.
I don't see any after office hour settings on the queue's itself.
Would it be possible to set up different after hour queues for different languages.
Right now we are using multiple queues for different languages. All have there own intro prompt and hold music etc. But what i can't figure out is how to put a different after hour prompt on each of them.
I did set out of office hours in settings. I checked the standard IVR which has an officeclosed.wav file which is in english. Is this one being played when people call after office hours? If so, is it possible to have multiple of these in different languages? If so, how do i go about settings this up? We would need English, French, Spanish German etc.
I don't see any after office hour settings on the queue's itself.