After update to 15.5.8801.3 transferred calls shows extension not caller

Discussion in '3CX Phone System - General' started by SteveD, Feb 21, 2018.

  1. SteveD

    Aug 9, 2017
    Likes Received:
    Hi everyone,

    Since the latest update we have a problem when transferring calls. When a call is transferred to an extension the extension who transferred the call is displayed and not the calling number. This has only started happening with the latest updates.
    1. Extension 200 picks up external call from 01234567890
    2. Makes attended transfer to x291
    3. 200 Displayed on x291 phone
    4. After transfer completed display on x291 still says 200 (previously would have been 012534567890)

    Firmware versions:

    3CX on 15.5.8801.3
    Fanvil X3 & X4 on
    Yealink T46S on

    Any help would be greatly appreciated as this is driving our staff crazy! They can't tell the transfer has completed because the display does not change.

  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

    May 10, 2016
    Likes Received:
    Hello @SteveD

    Please note that we managed to replicate on the mentioned models and we will contact Fanvil to get this addressed as this looks like a firmware issue. We tested on the previous firmware for these phones and it works as expected. Thank you for reporting this.