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Agent Call Center

Discussion in 'Ideas' started by Lucas Garcia, Jul 18, 2017.

  1. Lucas Garcia

    Mar 10, 2017
    Likes Received:
    We could have the functionality of creating call center agents that are not linked to extension. For example we create the extensions for the service positions and the agent logs in with their specific number and password, in the reports we could have the option of filtering the calls answered by this agent.