Agent callback warning

Discussion in '3CX Phone System - General' started by Tiago Moraes, Mar 9, 2018.

  1. Tiago Moraes

    Mar 9, 2018
    Likes Received:
    Hello friends ! I wonder if it is possible to put a message to the agent when entering a callback call in the queue. As an example the client requests the return and when the callback goes to queue, today a normail connection enters and it already answers the client without knowing that it was callback. Do you have something to do? Thank you !
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

    May 10, 2016
    Likes Received:
    Hello @Tiago Moraes

    Please note that currently there is no way to notify an agent that the call he is answering is a callback call. You can request for this functionality by creating a feature request in our ideas section of the forum where it can be upvoted by other users and evaluated by the appropriate department.