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Agent message on callback

Discussion in 'Ideas' started by klentz, Dec 5, 2016.

  1. klentz

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    We are relatively new to 3CX and we have enabled the callback feature. It is functioning correctly; however, we are wondering if there is a way to change what the agent hears so the agent knows the system is doing a callback.

    Currently, when the system is doing a callback, the agent will pick up the call and just hear hold music. Then the system will call the original caller. Is there a way that we can record a message to be played for the agent so they are fully aware of what to say when the call is connected to the original caller?
     
  2. klentz

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    Can you be more specific? This doesn't really make sense.