Agent Statistics Report

Discussion in 'Ideas' started by rlpmao, Dec 30, 2015.

  1. rlpmao

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    Dec 30, 2015
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    Hello Everyone. My name is Ulisses. I would like to suggest put the number of lost calls and the percenteage of lost calls by each user and total in the Agent Statistics report of a queue service. I guess we will have a complete report doing this.

    Regards.

    Ulisses Araújo