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Customer
- Joined
- Mar 27, 2012
- Messages
- 5
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- 0
Hi, I have this annoying issue:
We have 3 agents belonging to one "support queue". All three clients are in the same LAN.
One of them, randomly, stops receiving incoming queue calls (maybe after one week working correctly).
When happens, on the dashboard I can see the incoming call, but only 2 agents are in "Dialing" status.
Of course all the agents are online (extensions up, green color and partecipating to the queue).
Direct calls between the agents are working. Outside calls work. Just the agent stop suddendly receiving the queue calls.
The only way to (temporarely) solve is to reboot PBX server.
Any suggestion?
Massimo
Version is 5.5.6354.2 Pro (Debian ESXI appliance)
We have 3 agents belonging to one "support queue". All three clients are in the same LAN.
One of them, randomly, stops receiving incoming queue calls (maybe after one week working correctly).
When happens, on the dashboard I can see the incoming call, but only 2 agents are in "Dialing" status.
Of course all the agents are online (extensions up, green color and partecipating to the queue).
Direct calls between the agents are working. Outside calls work. Just the agent stop suddendly receiving the queue calls.
The only way to (temporarely) solve is to reboot PBX server.
Any suggestion?
Massimo
Version is 5.5.6354.2 Pro (Debian ESXI appliance)