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Agent unavailable reason codes

Discussion in 'Ideas' started by oneclick, Sep 15, 2016.

Agent unavailable reason codes 5 5 1votes
5/5, 1 vote

  1. oneclick

    Joined:
    Jul 19, 2011
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    Most call centers track their agents productivity by reporting on their unavailability reasons. The agent could be unavailable because they're on their lunch break, bathroom break, doing paper work, etc... Other phone systems track that by asking the agent to enter a reason code when they go unavailable.

    Please let me know if you'd like more details on this feature.
     
    4finance_help likes this.
  2. derval

    Joined:
    Jul 9, 2011
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    did you get anywhere with this
     
  3. Eliq91

    Joined:
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    This is a feature that would make many of my clients extremely happy.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. manfer

    Joined:
    Oct 19, 2017
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