Agent unavailable reason codes

Discussion in 'Ideas' started by oneclick, Sep 15, 2016.

  1. oneclick

    Jul 19, 2011
    Likes Received:
    Most call centers track their agents productivity by reporting on their unavailability reasons. The agent could be unavailable because they're on their lunch break, bathroom break, doing paper work, etc... Other phone systems track that by asking the agent to enter a reason code when they go unavailable.

    Please let me know if you'd like more details on this feature.
    4finance_help likes this.