I'm working on migrating a callflow from AGI to 3CX's VAD. Some questions: 1) How do I manipulate the callerID field on transfer. e.g. when transferring to an extension display "Trouble ticket #12345" instead of "Caller Name 1234567890" In * it's as easy as using a function in the dialplan. 2) Can the recording function be used to record the conversation between the calling party and the transferred extension? -or- is the "record extension" function in 3CX the only way? 3) Run database lookup based on callerID? - Can 3CX take the callerID (specifically the number) and run it against a database query? 4) if using bridge mode transfers, does the call flow continue after the transferred-to extension disconnects (to be used to process the recording) 5) is call duration information available to the VAD?