Alias shortcode number to external number

Discussion in '3CX Phone System - General' started by PreviouslyAsterisk, Jun 26, 2017.

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  1. PreviouslyAsterisk

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    Hi

    I'd like to alias internal numbers to external numbers - for example, dialling "666" would route to the local taxi company.

    Is this something 3CX can do?
     
  2. accentlogic

    accentlogic New Member

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    We have created extensions for this. You can set the Forwarding options for all calls on the Available status to "Forward to a number" and key in the external number. Then, change the delay from 20 seconds down to 1 second.

    We have also used the Mobile number field and set it to Forward to Mobile so the destination number only needs to be entered once.
     
  3. TheDestinyGroup

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    Hi,

    You can use Outbound rules to achieve this.

    If you create a rule with the prefix of 666 and a length of 3 you can then strip the 3 digits and append the actual number you want to dialed.

    I use this to divert emergency numbers such as 112, 911 and 999 to the local emergency number.

    Les

    If you want to divert a number which is usually used by a system extension (e.g. 999) then you'll need to ensure the system extension is assigned another number.
     
    YiannisH_3CX likes this.
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