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- Apr 24, 2014
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I'm using 3CXPhone with CTI to Yealink T41 handsets. I have all of the 3CX Phone clients to automatically log agents in and out of queues when available/away. However, this seems to have the unintended side-effect of logging all of my agents into the queues each morning when office hours start.
We operate a call center for 16 hours a day, so I have agents in and out all day long. Automatically logging them in when office hour start isn't desirable as not everyone is here at the same time. Addtionally, I cannot set hours per extension because they vary wildly--there's no set schedule, just a weekly schedule and the tedium of changing office hours per user each week would get me murdered by the managers of that department.
Is there a way to stop the system from logging all agents in at the start of office hours if I want 3CX Phone to change agent availability based on their status in 3CX Phone?
To be clear, my extensions are set as follows for the "Office Hours Scheduling":
-This extension uses Global Office Hours
-Log out from queues when not available (Away / Out of Office)
-Block Outbound calls outside of Office Hours
"Automatically Change profile extension based on time of day" is NOT selected.
We operate a call center for 16 hours a day, so I have agents in and out all day long. Automatically logging them in when office hour start isn't desirable as not everyone is here at the same time. Addtionally, I cannot set hours per extension because they vary wildly--there's no set schedule, just a weekly schedule and the tedium of changing office hours per user each week would get me murdered by the managers of that department.
Is there a way to stop the system from logging all agents in at the start of office hours if I want 3CX Phone to change agent availability based on their status in 3CX Phone?
To be clear, my extensions are set as follows for the "Office Hours Scheduling":
-This extension uses Global Office Hours
-Log out from queues when not available (Away / Out of Office)
-Block Outbound calls outside of Office Hours
"Automatically Change profile extension based on time of day" is NOT selected.