Solved All calls ringing to same ring group

Discussion in '3CX Phone System - General' started by Patrick McNamara, Oct 10, 2017.

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  1. Patrick McNamara

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    I've downloaded and configured my first 3CX system, added a block of 20 DIDs and have multiple phones and iPhone clients installed and configured. Inbound and outbound calls and working with clear reception on the calls. However, I configured 3 ring groups each with their own incoming DID, however all 20 numbers in my DID block are ringing to the same ring group (Main Ring Group, a custom group I created).

    The Main Ring Group should only be receiving calls from 3 of the DIDs, but instead any number I call in the block rings to the main ring group. Any help would be greatly appreciated.
     
  2. leejor

    leejor Well-Known Member

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    Check the 3CX Activity Log to make sure that your DID rules match the number(s) you are actually receiving.
     
  3. Patrick McNamara

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    This issue was resolved by changing the format of the DIDs in the sip trunk from 12251234 to *2251234 and updating the inbound rules to the same. Thanks so much for the help Giannos, please make this as resolved.
     
  4. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Glad the issue was resolved and thank you for sharing your solution
     
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