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Solved All extensions doesn´t work.

Discussion in '3CX Phone System - General' started by GABRIELBM, Mar 6, 2018.

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  1. GABRIELBM

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    Hello,
    Until yesterday, 3CX phone system works fine, now whatever call between extensions displays Call Failed, Rejected.
    Message is the same when we try to call using SIP TRUNK or between internal extensions.
    All extensions are registered OK.

    The activity log for three consecutive calls to different extensions is attached.

    Can anyone help me.
    Best Regards

    Gabriel
     

    Attached Files:

  2. leejor

    leejor Well-Known Member

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    03/06/2018 7:33:37 PM - [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:

    Why you are now getting this message, I'm not sure. How is your system set up? Are the extensions local to the server? Were there any changes made to your network/phones/server?
     
  3. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @GABRIELBM

    Is this a hosted server or is it an on premise installation? Are the extensions only remote to the server or do you have local extensions as well? Do incoming calls work?
    Navigate to Settings / Network / FQDN and make sure that your FQDN matches the Local SIP domain
     
  4. GABRIELBM

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    Yiannish, Leejor, Thank you

    Platform is on Amazon AWS, and extensions are all remote. Accidentally Local SIP domain was empty. I set this field and now it is working fine again.

    Best Regards.
    Gabriel
     
  5. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Glad to see the issue has been resolved
     
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