All incoming calls are "Anonymous" with Patton SN4114

Discussion in '3CX Phone System - General' started by livsan2000, Jun 21, 2013.

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  1. livsan2000

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    Hello everyone,

    I need some help with this issue:
    I have a 3CX System witch includes 2 analogue phone lines, which are handled by a Patton SN 4114.
    Every call that i receive through the analog lines are showing Anonymous.

    Any ideea how to make it show the Caller ID?

    Thank you.
     
  2. craigreilly

    craigreilly Well-Known Member

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    Open up a ticket with Patton. They are really great about examining the incoming phone logs and knowing exactly what changes to make in your system.
    Have you tested that caller id comes in properly when a regular phone is attached to the analog line ?
     
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  3. livsan2000

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    Thanks for the answer.
    I have tested the analogue lines with a normal phone and it shows the Caller ID.
    I have opened a ticket with Patton.

    Any other suggestions?
     
  4. rohmad

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    Hi Livsan,
    below our Patton SN4114 with caller id config, maybe you can compare with your config.
    please change our IP local with your IP.


    #----------------------------------------------------------------#
    # #
    # SN4114/JO/EUI #
    # R5.2 2009-01-14 H323 SIP FXS FXO #
    # 1970-02-19T11:24:00 #
    # SN/00A0BA076337 #
    # Generated configuration file #
    # #
    #----------------------------------------------------------------#

    cli version 3.20
    webserver port 80 language en

    system

    ic voice 0
    low-bitrate-codec g729

    profile ppp default

    profile call-progress-tone defaultDialtone
    play 1 1000 425 0

    profile call-progress-tone defaultBusytone
    play 1 480 425 -7
    pause 2 480

    profile call-progress-tone defaultReleasetone
    play 1 240 425 -7
    pause 2 240

    profile call-progress-tone defaultCongestiontone
    play 1 240 425 -7
    pause 2 240

    profile tone-set default

    profile voip default
    codec 1 g711alaw64k rx-length 20 tx-length 20
    codec 2 g711ulaw64k rx-length 20 tx-length 20
    codec 3 g729 rx-length 20 tx-length 20
    fax transmission 1 relay t38-udp

    profile pstn default

    profile sip default

    profile aaa default
    method 1 local
    method 2 none

    context ip router

    interface IF_IP_LAN
    ipaddress 10.10.252.16 255.255.255.0
    tcp adjust-mss rx mtu
    tcp adjust-mss tx mtu

    context ip router
    route 0.0.0.0 0.0.0.0 10.10.252.1 0

    context cs switch
    no digit-collection timeout

    interface sip IF_SIP_0
    bind context sip-gateway GW_SIP_0
    route call dest-interface IF_FXO_0
    remote 10.10.252.10 5060
    early-connect
    early-disconnect
    address-translation outgoing-call request-uri user-part fix 11116 host-part to-header target-param none

    interface sip IF_SIP_1
    bind context sip-gateway GW_SIP_1
    route call dest-interface IF_FXO_1
    remote 10.10.252.10 5060
    early-connect
    early-disconnect
    address-translation outgoing-call request-uri user-part fix 11117 host-part to-header target-param none

    interface sip IF_SIP_2
    bind context sip-gateway GW_SIP_2
    route call dest-interface IF_FXO_2
    remote 10.10.252.10 5060
    early-connect
    early-disconnect
    address-translation outgoing-call request-uri user-part fix 11118 host-part to-header target-param none

    interface sip IF_SIP_3
    bind context sip-gateway GW_SIP_3
    route call dest-interface IF_FXO_3
    remote 10.10.252.10 5060
    early-connect
    early-disconnect
    address-translation outgoing-call request-uri user-part fix 11119 host-part to-header target-param none

    interface fxo IF_FXO_0
    route call dest-interface IF_SIP_0
    loop-break-duration min 60 max 1000
    disconnect-signal loop-break
    disconnect-signal busy-tone
    ring-number on-caller-id
    dial-after timeout 2
    mute-dialing

    interface fxo IF_FXO_1
    route call dest-interface IF_SIP_1
    loop-break-duration min 60 max 1000
    disconnect-signal loop-break
    disconnect-signal busy-tone
    ring-number on-caller-id
    dial-after timeout 2
    mute-dialing

    interface fxo IF_FXO_2
    route call dest-interface IF_SIP_2
    loop-break-duration min 60 max 1000
    disconnect-signal loop-break
    disconnect-signal busy-tone
    ring-number on-caller-id
    dial-after timeout 2
    mute-dialing

    interface fxo IF_FXO_3
    route call dest-interface IF_SIP_3
    loop-break-duration min 60 max 1000
    disconnect-signal loop-break
    disconnect-signal busy-tone
    ring-number on-caller-id
    dial-after timeout 2
    mute-dialing

    context cs switch
    no shutdown

    authentication-service AS_ALL_LINES
    realm 1 3CXPhoneSystem
    username 11116 password F9ETIRHZXZTEeXFBGYm2GQ== encrypted
    username 11117 password Sly98GxrInWmGC0R0HdH6Q== encrypted

    location-service LS_11116
    domain 1 10.10.252.10

    identity-group default

    authentication outbound
    authenticate 1 authentication-service AS_ALL_LINES username 11116

    identity 11116

    authentication outbound
    authenticate 1 authentication-service AS_ALL_LINES

    registration outbound
    registrar 10.10.252.10 5060
    lifetime 300
    register auto

    location-service LS_11117
    domain 1 10.10.252.10

    identity-group default

    authentication outbound
    authenticate 1 authentication-service AS_ALL_LINES username 11117

    identity 11117

    authentication outbound
    authenticate 1 authentication-service AS_ALL_LINES

    registration outbound
    registrar 10.10.252.10 5060
    lifetime 300
    register auto

    context sip-gateway GW_SIP_0

    interface LAN
    bind interface IF_IP_LAN context router port 5060

    context sip-gateway GW_SIP_0
    bind location-service LS_11116
    no shutdown

    context sip-gateway GW_SIP_1

    interface LAN
    bind interface IF_IP_LAN context router port 5062

    context sip-gateway GW_SIP_1
    bind location-service LS_11117
    no shutdown

    context sip-gateway GW_SIP_2

    interface LAN
    bind interface IF_IP_LAN context router port 5064

    context sip-gateway GW_SIP_2
    shutdown

    context sip-gateway GW_SIP_3

    interface LAN
    bind interface IF_IP_LAN context router port 5066

    context sip-gateway GW_SIP_3
    shutdown

    port ethernet 0 0
    medium 10 half
    encapsulation ip
    bind interface IF_IP_LAN router
    no shutdown

    port fxo 0 0
    caller-id format bell
    encapsulation cc-fxo
    bind interface IF_FXO_0 switch
    no shutdown

    port fxo 0 1
    caller-id format bell
    encapsulation cc-fxo
    bind interface IF_FXO_1 switch
    no shutdown

    port fxo 0 2
    encapsulation cc-fxo
    bind interface IF_FXO_2 switch
    no shutdown

    port fxo 0 3
    encapsulation cc-fxo
    bind interface IF_FXO_3 switch
    no shutdown



    regards,
    Rohmad
     
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