All simultaneous calls are in use

Discussion in '3CX Phone System - General' started by David Bratty, May 17, 2017.

Thread Status:
Not open for further replies.
  1. David Bratty

    Joined:
    May 17, 2017
    Messages:
    2
    Likes Received:
    0
    What happens when a call comes in and all simultaneous calls are in use?

    Does the call go to voicemail? Is there a setting within 3cx to specify what happens to that call?
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

    Joined:
    May 10, 2016
    Messages:
    5,486
    Likes Received:
    357
    Hello @David Bratty

    When the license reaches the limit the next call is dropped and the caller hears a prompt that the limit is reached. There is no way to specify what happens to the call
     
  3. David Bratty

    Joined:
    May 17, 2017
    Messages:
    2
    Likes Received:
    0
  4. TechJimF

    Joined:
    May 11, 2017
    Messages:
    22
    Likes Received:
    2
    Do internal, extension to extension calls count against simultaneous calls?

    Thanks,

    Jim
     
  5. JasonNadeau

    JasonNadeau Member

    Joined:
    Oct 14, 2015
    Messages:
    262
    Likes Received:
    46
    yes
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.