All webmeeting invites with the same (but wrong) date/time

Discussion in '3CX Phone System - General' started by adminbod, Jul 22, 2016.

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  1. adminbod

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    we've just noticed that when sending out webmeeting invites, every invite is generated with exactly the same date/time - in our case 12:52, 12th July - the date/time I installed V15?
     
  2. MichaelB

    MichaelB Member
    3CX Support

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    I cannot replicate this issue can you check IVR log and post a snippet log of the meeting? Go to Activity Log set to Verbose and create a webmeeting check startat[PT_STRING]= (note its in UTC) but it will indicate us whether its a problem from PBX or from the browser/email client you are using.

    Also does it happen only with Webmeeting? Can you confirm an audio schedule conference do you have the exact same problem?
     
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  3. adminbod

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    invites from Audio AND video conferences seem to be fine.

    Its just invites from webmeetings - to clarify...

    we click "start a 3CX web meeting now" from the 3cx client
    a "quick meeting" tab opens (chrome)
    we click the "invite people" icon from the top toolbar
    we add the names and emails and click OK
    the recipients all get a meeting invite email with the date time of Tue 12 Jul 2016 12:52 (BST)

    IVR LOG snippet below

    24/07/2016 21:45:41.940 [ 3184] Updated: S_SCHEDULEDCONF.2
    24/07/2016 21:45:41.940 [ 3184] [CONF] configuration update recieved: S_SCHEDULEDCONF
    24/07/2016 21:45:41.941 [ 3184] Schedule 2 has been updated:
    Old Data:
    =====[0000005A1B3864B0]
    id[PT_INT32]=2
    name[PT_STRING]=quick meeting
    idstat[PT_STRING]={c0f1b543-93ae-4a35-8289-3deefa560894}
    pin[PT_STRING]=
    startat[PT_STRING]=2016-07-12 11:52:19
    target[PT_STRING]=197,
    numbertocall[PT_STRING]=
    email[PT_STRING]=
    description[PT_STRING]=
    emailtext[PT_STRING]=
    __name[PT_STRING]=20160712114719bc9d443a79ac5460e827b4fc5e473725
    fkiddn[PT_STRING]=
    endat[PT_STRING]=2016-07-12 11:52:19
    interaction[PT_STRING]=0
    internalparticipants[PT_STRING]=
    pv_sequence[PT_STRING]=4
    pv_organizer_name[PT_STRING]=
    pv_organizer_email[PT_STRING]=
    pv_sent_to[PT_STRING]=
    pv_meeting_objects[PT_STRING]={"documents":
     
  4. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

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    Hi,

    Have you at all made changes to the WebMeeting templates under: Management Console > Settings > Parameters > MAILTEMPLATE_WEBMEETING
    ?

    If so, you can find the issue there. Feel free to post a snap of the email template.
     
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  5. adminbod

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    Hi Leonidas,

    No, not that I'm aware of.
    I've attached a screen grab of those settings.
     

    Attached Files:

  6. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

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    Could you forward one of these e-mails to lg@3cx.com please.
     
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  7. ucs1

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    Is this now a known bug that will be patched as we are experiencing the same issues with the quick meetings.

    The meeting date and time has passed by over 2 weeks.

    When a meeting is scheduled the correct date / time appointment is created and sent in the email.
     
  8. mholasek

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    We are facing the same problem with V15.
    br, Michael
     
  9. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

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    Hi Michael,

    This is a known issue. It only happens with Quick Meetings / Private URL Meetings.
    It happens because:
    1) A quick meeting is created when a new extension is created on your PBX and you login for the first time using this extension's credentials.
    2) Since the Quick Meeting is a standard non-modifiable meeting, meaning you cannot edit the scheduled time this meeting is going to happen, the time this meeting is scheduled is the moment this extension was created/logged into the first time.

    So when you invite someone to your Quick Meeting, since your Quick Meeting was created waaay in the past, this is the time/date the user you invited will see.


    We will see in a future version how to approach and fix this.
    For the moment however i would not expected a hotfix in 9.0.
     
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