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Allow all Variables in all email templates

Discussion in 'Ideas' started by TSlocum, May 12, 2016.

Allow all Variables in all email templates 4.9 5 32votes
4.9/5, 32 votes

  1. TSlocum

    TSlocum New Member

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    Currently, there are specific variables to each specific email template. All the variables should be available to all the email templates. For example, you can't add %%EXTFIRSTNAME%% %%EXTLASTNAME%% to the Emergency call template.
     
    Matthew Richardson and vizualpro like this.
  2. PatrickTodd

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    Makes total sense; variables should not be context sensitive in email templates. Having them the same in all makes documentation easy, currently its a guessing game which is just horrible for usability.
     
  3. briankayser

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    TOTALLY AGREE!
    I wanted to add Extension First and Last name also to our 911 template but could not. Getting an email notification is awesome but only having the extension number is kind of lame. We are a construction company and I have a rule that forwards 911 emails to our safety manager. It would be very helpful to him to be able to see who called 911 by more than just the extension number, of which we have about 300.

    I asked support about it, just to make sure I wasn't missing anything, and they redirected me here to suggest it...
     
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  4. TSlocum

    TSlocum New Member

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    I'm bumping this to bring attention to it. It still doesn't make sense that we can't do this.
     
  5. PaulD

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  6. vizualpro

    vizualpro New Member

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    AGREE!!
    I want to know how long a caller was in queue before they hung up - but %%WAITINGTIME%% doesn't work! :mad:
     
    CodeTwo likes this.
  7. Lev

    Lev New Member

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  8. glassen

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    +1
    Surprised this isn't possible. The whole point of variables is to allow easy customization. Please make all variables available in the templates!
    Half of the email templates are almost useless without this.
     
    XanthiZ likes this.
  9. CodeTwo

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    +1:mad:
     
  10. PaulD

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  11. technigogo

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    +1
     
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  12. giwm

    giwm New Member

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    I recently ran into this with the emergency call template. When I'm not in the office, I don't remember which store is which extension. I need those names!
     
  13. Jim Canfield

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  14. nitrox

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  15. bob222

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    This would be very helpful. Our current workaround is to view the extension number provided in the email, then open the 3CX app on smartphone and dial the extension to cause name to be displayed. It would be much more efficient to include the name in the email.
     
  16. vizualpro

    vizualpro New Member

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  17. Stefan Löwe

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  18. naveensenapathy

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