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Allow Break Through of DND for chef/secretary

cubewerk

Silver Partner
Advanced Certified
Joined
Sep 1, 2017
Messages
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Boss extensions want to use DND and forward all calls to secretary. However secretary should be able to call boss in urgent cases.

Please extend DND option with whitelists.

Having a second extension configured on phone is not supported and can not be auto provisioned.

Dealing with queues is also no option for incoming calls because if $BOSS is not in queue, he gets no calls but is also not reachable anymore for $secretary.
 
Upvote 24
That would be great! Many customers are requesting that.

Vote +1
 
We have a similar requirement for a number of educational establishments. Reception (and a few other extns) should be able to see teacher is on DND (teaching) but be able to call them anyway in case of emergency.
 
We have the same requesting's from client's.
Vote +1
 
What about add a special DID for the secretary to call the boss.
The boss will notice someone is calling his URGENT line.
He'll feel special and work gets done.
 
A hacky way to do this...

Register a private extension on the phone
Change boss extension to a CFD app
CFD app has a DB of allowed callers
Setup a dialcode to mark "DND/Non DND" on phone that saves status to DB

User dials boss, CFD checks if in DND, if so checks in whitelist, and if so forwards to the private extension. If not in whitelist sends to voicemail of private extension. And if not in DND sends to private extension.

You might even be able to go further and get DND status from 3CX somehow.
 
Thanks @SweetAction for the hacky way, but in this case, when boss make calls to internal extensions, the users can reply this call directly to the private extension, not to the CFD extension.
 
Then @digitaldoctor idea might be better. Register 2nd extension on the phone, don't DND the second extension and that can be the private unlisted extension for the VIPs to use.
 
@SweetAction : Yes, but my problems is that the users not use hardphones, only webclient and 3cx apps
 
But the problem it's the same. If the standard extension it's on DND, the boss does'n't receive the call...
 
Oops, I didn't think of that. Maybe have the VIP extension point to a CFD that toggles DND off (I'm not sure if you can do this), waits 30s, then toggles it back on.

Just some out of the box thinking
 
Last edited:
Just exceptions would work if we could say "for this CID or for internal calls, bypass DND"
 
Just exceptions would work if we could say "for this CID or for internal calls, bypass DND"
Exactly what I have claimed from 3CX. With that it would be solved.
 

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