Allow Queue Managers to Login/out other Extensions

Discussion in 'Windows' started by AndrewT, Dec 22, 2015.

Thread Status:
Not open for further replies.
  1. AndrewT

    Joined:
    Oct 7, 2015
    Messages:
    13
    Likes Received:
    1
    It would be nice in the Queue manager view of the switchboard for those with manager rights to be able to login or logout other extensions. This would help out a lot when people leave their desk and forget to logout of the queue or change their presence. A simple addition to the drop down menu you get when you right click on the extension for "Login/Logout" would be great.

    Thanks,
    Andrew
     
  2. NickD_3CX

    NickD_3CX Support Team
    Staff Member 3CX Support

    Joined:
    Jun 2, 2014
    Messages:
    1,255
    Likes Received:
    63
    Hi Andrew,

    If an extension has been set as a Queue Manager for a specific queue, then by right-clicking on any of the extensions in the Queue Pane they should get a "Log out/into Queue" Option as shown below.

    Given this, I am moving this topic back to "3CXPhone for Windows" for further discussion.
     

    Attached Files:

  3. AndrewT

    Joined:
    Oct 7, 2015
    Messages:
    13
    Likes Received:
    1
    I have full Manager rights for all my Groups, but when I right click on any other Queue user other than me, I do not get the option to log them in/out. I am running V14 SP2.

    Is there some Queue Manager setting I am missing?

    Thanks,
    Andrew
     
  4. NickD_3CX

    NickD_3CX Support Team
    Staff Member 3CX Support

    Joined:
    Jun 2, 2014
    Messages:
    1,255
    Likes Received:
    63
    In the Queue settings, in the "Advanced" at the end you have the "Queue Email Notifications" option group, and right below that you have the option to designated Queue Managers.

    *EDIT*
    I neglected to mention that this will require a Pro License Key.
     
Thread Status:
Not open for further replies.