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An error occured in IVR session or DigitalReceptionistUC

Discussion in '3CX Phone System - General' started by EddyHahn, Apr 5, 2009.

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  1. EddyHahn

    Sep 27, 2007
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    I have the following system Windows 2008 x64 IIS7 with mutil home nics (one internet one intranet)
    I have ran appcmd config migrate "Default Web Site/management" and "Deault Web Site/myphone"

    I either get the erro an error occured in IVR and I can log in from the managment console or I can restart the services/IIs and then the IVR works but I cannot log in from the console.

    I got the following error in the event log:

    Event code: 3005
    Event message: An unhandled exception has occurred.
    Event time: 4/4/2009 8:04:21 PM
    Event time (UTC): 4/5/2009 3:04:21 AM
    Event ID: a3baf5c09c1c41c1bec53215c5fa7493
    Event sequence: 6
    Event occurrence: 1
    Event detail code: 0

    Application information:
    Application domain: /LM/W3SVC/2/ROOT-1-128833742601733546
    Trust level: Full
    Application Virtual Path: /
    Application Path: C:\ProgramData\3CX\Data\Http\Interface\ivr\
    Machine name: SRV00001

    Process information:
    Process ID: 4672
    Process name: w3wp.exe
    Account name: NT AUTHORITY\SYSTEM

    Exception information:
    Exception type: PhoneSystemException
    Exception message: Config server is not connected

    Request information:
    Request URL: http://localhost:5484/ivr_start.aspx?IVRHandlerFROM=4258181341&IVRHandlerMENU=RecordMessage&IVRHandlerTO=101&ISID=From_4258181341_To_101_Menu_RecordMessage_%230%2F0
    Request path: /ivr_start.aspx
    User host address:
    Is authenticated: False
    Authentication Type:
    Thread account name: NT AUTHORITY\SYSTEM

    Thread information:
    Thread ID: 4
    Thread account name: NT AUTHORITY\SYSTEM
    Is impersonating: False
    Stack trace: at TCX.Configuration.PhoneSystem.Connect()
    at TCX.Configuration.PhoneSystem.get_Root()
    at _Default.Page_Load(Object sender, EventArgs e) in c:\ProgramData\3CX\Data\Http\Interface\ivr\Default.aspx.cs:line 87
    at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)
    at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e)
    at System.Web.UI.Control.OnLoad(EventArgs e)
    at System.Web.UI.Control.LoadRecursive()
    at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

    If I try to navigate to http://localhost:5484/ivr_start.aspx then either get the righr response or get

    Line 85: UpdateRootVxml();
    Line 86:
    Line 87: DN to_dn = PhoneSystem.Root.GetDNByNumber(to);
    Line 88: if (menu == "MakeCall")
    Line 89: {

    Source File: c:\ProgramData\3CX\Data\Http\Interface\ivr\Default.aspx.cs Line: 87

    Stack Trace:

    [PhoneSystemException: Config server is not connected]
    TCX.Configuration.PhoneSystem.Connect() +849
    TCX.Configuration.PhoneSystem.get_Root() +385
    _Default.Page_Load(Object sender, EventArgs e) in c:\ProgramData\3CX\Data\Http\Interface\ivr\Default.aspx.cs:87
    System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) +25
    System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) +42
    System.Web.UI.Control.OnLoad(EventArgs e) +132
    System.Web.UI.Control.LoadRecursive() +66
    System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +2428

    1) I have tried adding IUSER_XXXX to the Program files (x86)\3CX Phone system with full right but it did not help.
    2) Try to edit #CXIvr.cfg file to bind to theintranet nic IP but did not help either.

    Could it be the problem with mutli hopme machines?

    I need to find out if this system works before I buy it again...


  2. sipero

    Dec 24, 2008
    Likes Received:

    My system using HyperV with a Windows 2008 Standard container also suffers from this problem.

    Sometimes it fails then perhaps 30 minutes or so later it will suddenly work without a service restart or VPS reboot.

    So far I don't get the problem on a Windows XP Pro system.

    Jonathan Hamon
  3. alexmallia

    alexmallia New Member
    3CX Support

    Aug 4, 2008
    Likes Received:
    Please check the article on this link - http://wiki.3cx.com/Home/general-configuration/troubleshooting-ivr-errors - and ensure you follow the steps mentioned in this article.

    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. EddyHahn

    Sep 27, 2007
    Likes Received:
    Same issue when I install it with the integrated web server (no IIS)... Followed the trouble shooting guide.

    Any idea? Do you need any logs?

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