Android 3CX App don't receive call if not Running

Hello,

What do you mean by running but reduced?
Do you mean that the app is on background and you do not receive any notification?
Can you provide us with more information so we can understand your issue? (App version, Mobile brand etc..)

Thank you

 

Hello,

Do you have PUSH enable for the specific extension ? (Extension >> Phone Provisioning >> Enable PUSH for smartphones)

Thank you

 

- I cannot see any issue with the above scenarios.
- Just to let you know that if you press the home button or just lock the phone then the app does not go imminently to PUSH mode -- it needs few second.
- If you exit the application normally by clicking the exit button on the app menu, does the phone receive PUSH calls, notification or chat messages ?

Also, please indicate your device's brand and 3CX App version so we can check further.

Thank you

 

- SM-G935F is one of our main device and I do not see any issue.
- Check also if the PUSH request have been sent from the PBX (Check 3CXDialer.log file under PBX server or download the log file from management console)
- Run the firewall checker and see if any port is blocked
- Try another extension on the same device and see if it is receiving PUSH

Thank you

 

Hello,

In case of misconfiguration you will see the following line under 3CXDialer.log file:

Unauthorized The request's Authentication (Server-) Key contained an invalid or malformed FCM-Token (a.k.a. IID-Token).