- Joined
- Sep 5, 2018
- Messages
- 53
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Hi guys, I have a client where I had set their mobile phones up with the mobile softphones, created an extension for them and put them all into a ring group. This worked perfectly as the mobile softphones rang at the same time as the office phones.
I then had the need to create a call queue and placed all of the extensions into the call queue. The office phones now ring but the softphones on the mobile devices no longer ring. As a temporary measure, I selected "Ring my mobile simultaneously" which ends up ringing the actual mobile phone and not the softphone extension (I also believe that this is then a mobile call from 3CX to the mobile).
Is there a way to make the softphone client on the mobile phones ring when in a call queue?
Thanks.
I then had the need to create a call queue and placed all of the extensions into the call queue. The office phones now ring but the softphones on the mobile devices no longer ring. As a temporary measure, I selected "Ring my mobile simultaneously" which ends up ringing the actual mobile phone and not the softphone extension (I also believe that this is then a mobile call from 3CX to the mobile).
Is there a way to make the softphone client on the mobile phones ring when in a call queue?
Thanks.