Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Android app rings while already in phonecall

Discussion in '3CX Phone System - General' started by Peter Richardson, Jun 19, 2017.

Thread Status:
Not open for further replies.
  1. Peter Richardson

    Peter Richardson New Member

    Joined:
    Apr 6, 2017
    Messages:
    230
    Likes Received:
    9
    Hi all,

    I'm using a HTC One M9, latest version of Android, latest version of the app. When I am on another call (normal phone call), it's still possible for the 3CX to ring, and if I answer it, I end up talking to both people at the same time (but they can't hear each other). What's the solution to this?
     
  2. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    11,073
    Likes Received:
    323
    Did you have a look through the 3CX Android Forum? There are a number of posts regarding the "interaction" of the 3CX client and incoming mobile calls. Updates have been released to deal with some problems, but I don't recall your specific issue happening before.
     
  3. Peter Richardson

    Peter Richardson New Member

    Joined:
    Apr 6, 2017
    Messages:
    230
    Likes Received:
    9
    I'll have a look.

    I can't possibly roll this out to my clients as is. Has anyone else had this issue?
     
Thread Status:
Not open for further replies.