Android Phonebook is not resolved on incoming call

Discussion in 'Android' started by Severin Meyer, Mar 24, 2018.

  1. Severin Meyer

    Joined:
    Jul 29, 2017
    Messages:
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    When I have an incoming call on the 3CX Android App, only the number is displayed.
    If I enter the displayed number on the 3CX App (dialing), the contact from the android phone book is displayed immediately under the dialed number.

    So I think the app is able to resolve the contact when dialing, but not when an incoming call is ringing.
    Also the number in the call history is then not resolved against the Android contacts.

    Android: 8.0
    Samsung Galaxy 8
    3CX-App: 15.5.303
     
  2. Marios Neophytou

    Marios Neophytou Support Team
    Staff Member 3CX Support

    Joined:
    Mar 1, 2016
    Messages:
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    Hello,

    Yes this is an issue that we are currently investigating.

    Thank you
     
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