Android Phonebook is not resolved on incoming call

Discussion in 'Android' started by Severin Meyer, Mar 24, 2018.

Thread Status:
Not open for further replies.
  1. Severin Meyer

    Joined:
    Jul 29, 2017
    Messages:
    46
    Likes Received:
    2
    When I have an incoming call on the 3CX Android App, only the number is displayed.
    If I enter the displayed number on the 3CX App (dialing), the contact from the android phone book is displayed immediately under the dialed number.

    So I think the app is able to resolve the contact when dialing, but not when an incoming call is ringing.
    Also the number in the call history is then not resolved against the Android contacts.

    Android: 8.0
    Samsung Galaxy 8
    3CX-App: 15.5.303
     
  2. Marios Neophytou

    Marios Neophytou Support Team
    Staff Member 3CX Support

    Joined:
    Mar 1, 2016
    Messages:
    258
    Likes Received:
    12
    Hello,

    Yes this is an issue that we are currently investigating.

    Thank you
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. Thomas Bloom

    Joined:
    Mar 27, 2018
    Messages:
    2
    Likes Received:
    0
    This was never resolved was it?
     
  4. Marios Neophytou

    Marios Neophytou Support Team
    Staff Member 3CX Support

    Joined:
    Mar 1, 2016
    Messages:
    258
    Likes Received:
    12
    Hello @Thomas Bloom,

    This is fixed on the beta version. If it is an urgent then download the beta or wait until the final release.

    Thank you
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.