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Announce Call Que Number

Discussion in '3CX Phone System - General' started by TCF, May 8, 2015.

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  1. TCF

    TCF

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    We are trying to Announce the Number of callers stuck in Que over a PA System to our Customer Service Department, but only when all customer service reps are on a call and callers are actually waiting.

    For example :
    "1 call for Customer Service"
    "2 calls for Customer Service"

    I was going to use an SNOM PA1 unit to announce over the PA System but I don't see a way to trigger a .wav file or announce the Que Number. Any Suggestions or alternatives?
     
  2. pj3cx

    pj3cx Active Member

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    Hi there,
    Please post this as a feature request on 3CX Ideas : http://www.3cx.com/ideas
     
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