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announce queue position

Discussion in '3CX Phone System - General' started by ZenMasta, May 22, 2012.

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  1. ZenMasta

    ZenMasta New Member

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    How does 3cx know the queue position and what factors are considered?


    I placed 2 inbound calls each time using the same ivr key so we would be in the same queue. But both lines indicated position 1.

    I tried another scenario where i made 2 inbound calls, answered 1 and left the other one ringing and that one also said position 1.
     
  2. trichromic

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    I have the same issue, I've never heard it announce any position other than 1.

    Alex.
     
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