I've not seen this with versions earlier than v14 - when using patton 4114 PSTN gateways, the incoming caller ID is always showing as anonymous. I don't know if this is because: a) v14 template for patton is different b) this is something peculiar to this site (i.e. perhaps they don't subscribe to call display) c) it's a v14 thing I need to set d) I've missed or don't know about a config setting somewhere? Incoming calls all go through an IVR. Thanks, Les.