Another odd transfer problem

Discussion in '3CX Phone System - General' started by pcjohn, Sep 23, 2009.

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  1. pcjohn

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    Ok, here's another odd problem. Running V8 RC1, 24 user license.

    Set up 2 extensions to forward to external number.

    Caller calls in, DR picks up. If caller enters extension number (144) the system
    immediately rejects the call, saying "Call Transfer Failed, Extension is Busy". However,
    if the caller presses menu option "2" instead which is set up to call extension 144,
    the external call will go through. Been fighting with this for 3 days. I have tried numerous
    outbound rules but the server activity log always says 2 times: "There's no outbound rule for xxxxxxxxxx"
    where xxxxxxxxxx is the external number to dial followed by: Attempt to reach <sip:144@127.0.0.1:5060> failed. Reason: Busy

    Tried complete reinstall then restored backup, still doesn't work.

    This only happens with calls coming in on the Patton 4114 going to the DR.
    If another extension locally calls 144, then the external forwarding works.

    (I've replaced the caller # with xxx-xxx-xxxx)

    18:52:20.765 [CM503008]: Call(4): Call is terminated
    18:52:16.562 [MS210005] C:4.2:Answer provided. Connection(proxy mode):127.0.0.1:7014(7015)
    18:52:16.562 [MS210001] C:4.1:Answer received. RTP connection[unsecure]: 192.168.1.252:4940(4941)
    18:52:16.562 Remote SDP is set for legC:4.1
    18:52:16.390 [MS210004] C:4.1:Offer provided. Connection(proxy mode): 192.168.1.253:7012(7013)
    18:52:16.390 [MS210000] C:4.2:Offer received. RTP connection: 127.0.0.1:40614(40615)
    18:52:16.390 Remote SDP is set for legC:4.2
    18:52:16.265 [CM503016]: Call(4): Attempt to reach <sip:144@127.0.0.1:5060> failed. Reason: Busy
    18:52:16.265 [CM303006]: There's no outbound rule for external number '7324944901' defined
    18:52:16.265 [CM303006]: There's no outbound rule for external number '7324944901' defined
    18:52:16.265 [CM503010]: Making route(s) to <sip:144@127.0.0.1:5060>
    18:52:16.265 Refer: from=<sip:804@127.0.0.1:5060>;tag=f5226738; to="ZAMONSKI STEPHE"<sip:732xxxxxxx@127.0.0.1:5060>;tag=ca7b0204; RefTo=<sip:144@127.0.0.1:5060>
    18:52:16.156 [MS210003] C:4.2:Answer provided. Connection(transcoding mode[unsecure]):127.0.0.1:7014(7015)
    18:52:16.156 [MS210001] C:4.1:Answer received. RTP connection[unsecure]: 192.168.1.252:4940(4941)
    18:52:16.156 Remote SDP is set for legC:4.1
    18:52:16.000 [MS210002] C:4.1:Offer provided. Connection(transcoding mode): 192.168.1.253:7012(7013)
    18:52:16.000 [MS210000] C:4.2:Offer received. RTP connection: 127.0.0.1:40614(40615)
    18:52:16.000 Remote SDP is set for legC:4.2
    18:52:06.468 Session 326 of leg C:4.1 is confirmed
    18:52:06.265 [CM503007]: Call(4): Device joined: sip:804@127.0.0.1:40600;rinstance=f223937451bc2408
    18:52:06.265 [CM503007]: Call(4): Device joined: sip:10000@192.168.1.252:5060
    18:52:06.265 [MS210005] C:4.1:Answer provided. Connection(proxy mode):192.168.1.253:7012(7013)
    18:52:06.265 [MS210001] C:4.2:Answer received. RTP connection[unsecure]: 127.0.0.1:40614(40615)
    18:52:06.265 Remote SDP is set for legC:4.2
    18:52:06.265 [CM505001]: Ext.804: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:804@127.0.0.1:5060]
    18:52:06.265 [CM503002]: Call(4): Alerting sip:804@127.0.0.1:40600;rinstance=f223937451bc2408
    18:52:06.125 [CM503025]: Call(4): Calling Ext:Ext.804@[Dev:sip:804@127.0.0.1:40600;rinstance=f223937451bc2408]
    18:52:06.125 [MS210004] C:4.2:Offer provided. Connection(proxy mode): 127.0.0.1:7014(7015)
    18:52:06.062 [CM503004]: Call(4): Route 1: Ext:Ext.804@[Dev:sip:804@127.0.0.1:40600;rinstance=f223937451bc2408]
    18:52:06.062 [CM503010]: Making route(s) to <sip:804@192.168.1.253:5060>
    18:52:06.062 [MS210000] C:4.1:Offer received. RTP connection: 192.168.1.252:4940(4941)
    18:52:06.062 Remote SDP is set for legC:4.1
    18:52:06.062 [CM505002]: Gateway:[Patton 4114 - 1] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Patton SN4114 JO EUI 00A0BA04C440 R5.4 2009-07-20 H323 SIP FXS FXO M5T SIP Stack/4.0.28.28] PBX contact: [sip:10000@192.168.1.253:5060]
    18:52:06.062 [CM503001]: Call(4): Incoming call from 732xxxxxxx@(Ln.10000@Patton 4114 - 1) to <sip:804@192.168.1.253:5060>
    18:52:06.062 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10000 forwards to DN:804
    18:52:06.062 Looking for inbound target: called=anonymous; caller=732xxxxxxx
    18:52:06.062 [CM500002]: Info on incoming INVITE:
    INVITE sip:10000@192.168.1.253 SIP/2.0
    Via: SIP/2.0/UDP 192.168.1.252:5060;branch=z9hG4bK3e0d4e224aae665b9
    Max-Forwards: 70
    Contact: <sip:732xxxxxxx@192.168.1.252:5060>
    To: <sip:anonymous@192.168.1.253>
    From: "ZAMONSKI STEPHE"<sip:732xxxxxxx@192.168.1.252:5060>;tag=288a984b0e
    Call-ID: 4f7232e961302b3d
    CSeq: 25420 INVITE
    Proxy-Authorization: Digest username="10000",realm="3CXPhoneSystem",nonce="414d535c00c9e61572:adaf5f5f739ba8e63d04afc1743e2d14",uri="sip:10000@192.168.1.253",response="2a1bc674d6f6af8f8050df3f0fd36e2b",algorithm=MD5
    Supported: replaces
    User-Agent: Patton SN4114 JO EUI 00A0BA04C440 R5.4 2009-07-20 H323 SIP FXS FXO M5T SIP Stack/4.0.28.28
    Content-Length: 0
     
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