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Answer button on Headset

Discussion in 'Windows' started by georgewillow, Mar 20, 2014.

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  1. georgewillow

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    Ok, we bought some different USB headsets to try with 3cx phone for windows. I can't get the answer button to answer or hang up calls on the 3cx phone. We have a Jabra UC Voice 550 and a Plantronics Blackwire c315. We also upgraded to 3cx Professional Edition. Any ideas? Isn't the phone button supposed to answer and hang up calls?
     
  2. stevematthews

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    I have the same issue with Jabra Pro 930s. I have noticed on some windows 7 machines though it works to hang up only
     
  3. georgewillow

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    My problem was I didn't have the Jabra software installed. I didn't realize that was a requirement.
     
  4. norekhov

    3CX Support

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    Here are the notes for all this to work. I don't know if it's written somewhere so I put it here.

    1. Jabra and Plantronics require their software installed.
    2. Plantronics software supports only one headset connected at a time while Jabra can handle multiple headsets.
    3. There might be some old headsets which are not supported by their current software so they won't be supported in 3CXPhone. I know at least one such headset for Plantronics.
    4. You need Demo, Pro or Standard license on PBX
    5. For headset to work you should select it's device at least as audio "Speaker" device
    6. You can have two ringtones simultaneously if you leave audio "Ringing" device set to your PC. Now the PC and Headset will ring together.
    7. If your headset becomes unavailable 3CXPhone will switch to Primary Driver. It's not possible to switch audio devices during the call. If afterwards your headset is available again it will be selected.
    8. There are some nonobvious features of headset buttons. For example on some headsets long button press or double button press can cause some special behavior.
    9. Don't press headset buttons for fun :) When you press a button headset goes "online". Some of them turns off automatically after some seconds, some don't and 3CXPhone tries to put them "offline" for itself. Anyway use buttons only when you want some actions.

    Hope that's all :)
     
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