Hi , I would like to find a way to delay the initial answering of a call coming in from our VOIP provider so that called hear a ringing tone before immediately hearing the "Welcome to A.B.C...". What is basically happening is that they call our VOIP number and before they have chance to realise what is going on the digital assistant has picked up the line and is going through it's spiel which they miss half of. What I need is some way to say "Don't pick up the line for xx seconds". Obviously it will need to do some sort of pick up as it needs to provide a ringing tone to the caller but I think you will see what I mean from this post. Cheers, Dom.