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Answering a ringing extension

Discussion in '3CX Phone System - General' started by ahmed24, Nov 10, 2016.

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  1. ahmed24

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    Does anyone know how to answer a call ringing on another extension? I'm used to using Asterisk and in asterisk it is ** followed by extension number
     
  2. Jaymei

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    Please see instructions below;

    If you hear a particular extension ringing, and you know that person is not able to take the call, you can take the call using the ‘Call Pickup’ feature. To do this, type:

    *20* <extension number>

    This will redirect the active call from the specified extension to your extension. You can also retrieve a call from a ringing extension without specifying the extension number. To do this, type *20* followed by the send key. This will redirect the first available active call to your extension.

    http://www.3cx.com/blog/extension-user- ... ial-codes/


    This will work provided the correct permissions are set for the extension and the dial codes have not been changed.
     
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