Implemented answering iOS Phone DONE

Discussion in 'Ideas' started by 3CX-IDEAS, Sep 28, 2015.

  1. 3CX-IDEAS

    Joined:
    Sep 28, 2015
    Messages:
    10
    Likes Received:
    17
    Answer 3cx calls from locked mobile - IN PROGRESS / DONE

    In a corporate environment mobiles connected to Microsoft Exchange are forced to set passwords and lock after a set time interval. It is possible to answer incoming mobile calls from a locked phone without unlocking but it is not possible to answer a incoming 3cx call without unlocking. It would be great to be able to answer the call quicker when the screen is locked!
     
  2. Nick Galea

    Nick Galea Site Admin

    Joined:
    Jun 6, 2006
    Messages:
    1,889
    Likes Received:
    190
    Re: Answer 3cx calls from locked mobile

    This is possible on iOS already
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. craigreilly

    craigreilly Well-Known Member

    Joined:
    Feb 1, 2012
    Messages:
    2,978
    Likes Received:
    183
    Be able to answer the call without unlocking the phone - behave like a normal phone.
    This is probably an Apple restriction - but it is wishful thinking and perhaps Apple has some guidelines on how to work with this restriction and overcome it for specific application types.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. Nick Galea

    Nick Galea Site Admin

    Joined:
    Jun 6, 2006
    Messages:
    1,889
    Likes Received:
    190
    This is already done in v14 in latest client on iOS. Before posting ideas, please check the latest versions that the feature is not already there. Otherwise it just becomes impossible to moderate this forum.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  5. craigreilly

    craigreilly Well-Known Member

    Joined:
    Feb 1, 2012
    Messages:
    2,978
    Likes Received:
    183
    The link in the welcome email is where I downloaded the iOS app from.
    I see now after flipping thru 1/2 dozen webpages that a new version is pending. But there is no mention of the changes in that iOS App: http://www.3cx.com/blog/releases/service-pack-1-v14/

    Note: perhaps my understand of unlock and your understanding are different.
    I have to enter my PIN to answer a call. I do not do that with a normal phone call.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  6. craigreilly

    craigreilly Well-Known Member

    Joined:
    Feb 1, 2012
    Messages:
    2,978
    Likes Received:
    183
    Re: Answer 3cx calls from locked mobile - IN PROGRESS / DONE

    I can not get this to work. Always have to enter my PIN.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  7. Gerald Warren

    Joined:
    Oct 22, 2015
    Messages:
    19
    Likes Received:
    0
    Re: Answer 3cx calls from locked mobile - IN PROGRESS / DONE

    I have the same issue with iOS. A call ringing the 3CXPhone app on my iPhone when it is locked will not answer without first having the PIN entered or fingerprint read. By that time, the call has usually ended.
     
  8. craigreilly

    craigreilly Well-Known Member

    Joined:
    Feb 1, 2012
    Messages:
    2,978
    Likes Received:
    183
    Re: Answer 3cx calls from locked mobile - IN PROGRESS / DONE

    SP3 - same issue remains. I can not answer the call in time.
    I wish 3cx would re-comment on this.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  9. craigreilly

    craigreilly Well-Known Member

    Joined:
    Feb 1, 2012
    Messages:
    2,978
    Likes Received:
    183
    For anyone following - been informed to swipe RIGHT to LEFT on the notification.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  10. blushiftwireless

    Joined:
    May 11, 2016
    Messages:
    2
    Likes Received:
    0
    Re: Answer 3cx calls from locked mobile - IN PROGRESS / DONE

    I would like to be able to silence a ringing 3cx call on my iphone. Is there a way?
     
  11. actbig

    Joined:
    Nov 20, 2015
    Messages:
    23
    Likes Received:
    7
    Re: Answer 3cx calls from locked mobile - IN PROGRESS / DONE


    Take a look there
    mute-incoming-call-function-for-3cxphone-on-android-and-ios-44669.html

    by the way. If a call comes in, the display is still locked and it's not possible to answer the call. Android Version 6.0
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  12. craigreilly

    craigreilly Well-Known Member

    Joined:
    Feb 1, 2012
    Messages:
    2,978
    Likes Received:
    183
    Re: Answer 3cx calls from locked mobile - IN PROGRESS / DONE

    So swiping the opposite way on iOS allows you to accept or reject call without unlocking the phone.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...