Anyone got a guide as to what SF integration should do?

Discussion in 'CRM / Helpdesk / App Integration' started by Nick Harvey, Mar 1, 2018.

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  1. Nick Harvey

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    I've set up the app in custs SF, done the console server setup, but don't know where to go next. If I call in as a known SF contact, my name does not appear in the web client. Should the windows client also pick this up?
    As you can see I'm pretty clueless!!
     
  2. edossantos

    edossantos Support Team
    Staff Member 3CX Support

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    Hello @Nick Harvey,

    In order to troubleshoot server side integrations, please proceed as follows:
    1) From the 3CX Console > Dashboard > Activity Log > Settings > enable verbose logs.
    2) Restart the 3CX Phone System service.
    3) Make a test call to 3CX.
    4) The log file 3cxSystemService.log will tell you what's going on.

    Kind regards.
     
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