Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

AOC (Advice of Charge)

Discussion in '3CX Phone System - General' started by eagle2, Sep 28, 2012.

Thread Status:
Not open for further replies.
  1. eagle2

    eagle2 Well-Known Member

    Joined:
    Apr 27, 2011
    Messages:
    1,085
    Likes Received:
    11
    Does anybody have an idea whether self AOC solution (Advice-of-Charge) could be implemented with 3CX ?

    Some ISDN telephony providers are generating AOC info (AOC-S at call alert, AOC-D during the call and AOC-E at call end). 3CX system may receive it via Patton or Beronet VoIP gateways (according forum).

    This call charging information could be made available via SIP info messages, if 3CX system, or VoIP provider is supplying it during the call.

    The second question is which phones could display it (or eventually 3CX MyPhone) ?

    Regards
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  2. SY

    SY Well-Known Member
    3CX Support

    Joined:
    Jan 26, 2007
    Messages:
    1,825
    Likes Received:
    2
    Are you asking for AMI?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. eagle2

    eagle2 Well-Known Member

    Joined:
    Apr 27, 2011
    Messages:
    1,085
    Likes Received:
    11
    Probably,

    I have brief idea of Asterisk –- I was asked from a customer, whether this functionality is available on 3CX, and he referred to Asterisk.

    My only idea is using 3CX CRM to write own application taking in consideration call alert, call connected and call ended events and calculating dynamically call costs. This could be OK to display status on a PC, but no idea how to propagate the cost to phones.

    Regards,
    Orlin
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.