Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

APP CRASHES WHEN DIALLING OUT

Discussion in 'iOS' started by black6, Feb 22, 2013.

Thread Status:
Not open for further replies.
  1. black6

    Joined:
    Nov 26, 2012
    Messages:
    9
    Likes Received:
    0
    Hi All,

    We have just installed the 3CX V3 app on our iPhone 4 running IOS V6.01 which looks promising.

    When we try to dial out the app crashes and returns to desktop, anyone else having this problem? We have tried a couple of reinstalls but no luck.

    Regards,
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  2. AndreasP_3CX

    AndreasP_3CX New Member
    3CX Support

    Joined:
    Feb 15, 2013
    Messages:
    196
    Likes Received:
    2
    Did you give permission to the application to access your Contacts? Please do this and let me know if it works for you
    go to Settings > Privacy > Contacts > and set the switch to ON for 3CXPhone 3. This most likely happens because during installation you denied access from 3CXPhone to your Contacts
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. black6

    Joined:
    Nov 26, 2012
    Messages:
    9
    Likes Received:
    0
    Yes, that fixed the problem. It seems that if you do not allow it to use contacts during install then the app does not work.

    Thanks for help with this one, we will continue testing now.

    Regards,
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. AndreasP_3CX

    AndreasP_3CX New Member
    3CX Support

    Joined:
    Feb 15, 2013
    Messages:
    196
    Likes Received:
    2
    You are welcome, i am glad your problem was solved

    Regards
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.