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App goes off line after a while

Discussion in 'iOS' started by Fernandosuper, Feb 2, 2014.

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  1. Fernandosuper

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    Hi I just got this app And i realiced that after a while (5 minutes) i cant get phonecalls cuz the app goes offline is this a config issue?
     
  2. jamesdawson

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    it also loses connection when the app moves to the background. if you can access the management pages for the 3cx server you can see the presence change when the app goes to the background. this obviously stops you taking calls, which isn't perfect... :)
     
  3. jamesdawson

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    hi, I just found this on another post: http://www.3cx.com/forums/dormant-iphone-will-not-respond-to-calls-32237.html

    works with push, but not ideal.



    in the v12 it is expected that when placed in the background, that the contact will unregistered.
    this is by design. the pbx V12 uses push notifications to inform you about incoming calls which you can enabled from the settings -> 3cxphone. just enable it for iOS and for the EXT you like to carry this out.

    you will see when the phone reg. the next time directly a "3cxphone push" contact will register as well.
    this is the link to you phone then. i have made a full documentation in german about it, may run it via google translate for now until it will be present in the us blog

    http://www.3cx.de/blog/3cxphone-push/
     
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