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- Jun 26, 2008
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Heeeello,
I have the (latest) config below and ran into the following problem:
When I disable "General Settings>Global Options>Append Group and DID names" (standard) incoming caller IDs are properly displayed on any SNOM 320 phone (latest firmware). When I enable this option and either append or prepend group names, the whole path of groups/DID names are displayed seperated by ":" - but the actual caller ID number is missing!
This is NOT a problem with the limited display of the snoms, because the same entries can be found in the SNOM calling list!
Example:
01729999999 (external) calls 3CX phone system at 5488 300 (300 is one of our DIDs)
With option "append" unchecked the display reads:
001729999999
Fine! (We made our patton append the leading zeros)
With option "append" checked the display reads:
300:
If the call came through different groups it reads:
GROUP1:GROUP2:
->The external numer is missing!
Any idea?
Best, Jan
==================================================
Config:
3CX Server 8.0.10624.716
3CX Assistant 8.0.11114
Windows Server 2008 SP2 on VMware
Patton 4960 E1/T1 FW 5.3 connected to a E1/DSS1 line in Germany
45x SNOM 320 FW 7.3.14
No external SIP-Traffic
I have the (latest) config below and ran into the following problem:
When I disable "General Settings>Global Options>Append Group and DID names" (standard) incoming caller IDs are properly displayed on any SNOM 320 phone (latest firmware). When I enable this option and either append or prepend group names, the whole path of groups/DID names are displayed seperated by ":" - but the actual caller ID number is missing!
This is NOT a problem with the limited display of the snoms, because the same entries can be found in the SNOM calling list!
Example:
01729999999 (external) calls 3CX phone system at 5488 300 (300 is one of our DIDs)
With option "append" unchecked the display reads:
001729999999
Fine! (We made our patton append the leading zeros)
With option "append" checked the display reads:
300:
If the call came through different groups it reads:
GROUP1:GROUP2:
->The external numer is missing!
Any idea?
Best, Jan
==================================================
Config:
3CX Server 8.0.10624.716
3CX Assistant 8.0.11114
Windows Server 2008 SP2 on VMware
Patton 4960 E1/T1 FW 5.3 connected to a E1/DSS1 line in Germany
45x SNOM 320 FW 7.3.14
No external SIP-Traffic