"Append Group and DID names" malfunction

Discussion in '3CX Phone System - General' started by jandings, Mar 2, 2010.

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  1. jandings

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    Heeeello,

    I have the (latest) config below and ran into the following problem:
    When I disable "General Settings>Global Options>Append Group and DID names" (standard) incoming caller IDs are properly displayed on any SNOM 320 phone (latest firmware). When I enable this option and either append or prepend group names, the whole path of groups/DID names are displayed seperated by ":" - but the actual caller ID number is missing!
    This is NOT a problem with the limited display of the snoms, because the same entries can be found in the SNOM calling list!

    Example:
    01729999999 (external) calls 3CX phone system at 5488 300 (300 is one of our DIDs)

    With option "append" unchecked the display reads:
    001729999999
    Fine! (We made our patton append the leading zeros)

    With option "append" checked the display reads:
    300:
    If the call came through different groups it reads:
    GROUP1:GROUP2:
    ->The external numer is missing!

    Any idea?

    Best, Jan

    ==================================================
    Config:
    3CX Server 8.0.10624.716
    3CX Assistant 8.0.11114
    Windows Server 2008 SP2 on VMware
    Patton 4960 E1/T1 FW 5.3 connected to a E1/DSS1 line in Germany
    45x SNOM 320 FW 7.3.14
    No external SIP-Traffic
     
  2. mfm

    mfm Active Member

    Joined:
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    Hi,

    Does this only happen in the Snom?

    Try installing the VOIP Phone, and see if it passes it to it properly, also what version of PBX are you using.

    Code:
     http://www.3cx.com/downloads/3CXAssistantSetup_80.exe 
     
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