Are agents logged in to queue...

Discussion in 'Call Flow Designer' started by imseanbrown, Sep 8, 2017.

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  1. imseanbrown

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    I come from the asterisk world... We need to replicate the following:

    On incoming call.... If there are agents logged in to a specific queue (doesn't matter if they're on the phone or not -- just need to know if agents logged in), we need it go to one IVR... If there are NO agents logged in (all agents logged out) it should go to a different IVR....

    Whats the easiest way to accomplish this?
     
  2. edossantos

    edossantos Support Team
    Staff Member 3CX Support

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