I think I am running into a limitation of the 3CX softphone client. My extensions voicemail is configured to use a different extensions voicemail box (think of group voicemails). The softphone only wants to recognize the voicemail attached to the extension, and not the other extension voicemail box (00). The problem is the voicemail icon never shows AND the voicemail box always shows empty. The only workaround I have for now is to send an email with the voicemail attachment. Thanks!!!!