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Argg No Outgoing Calls

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Brandt

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Version - 3CX Phone System v7.1.6589.0
OS - Vista 64-bit SP1
VOIP Provider - myBBVoice

Firewall Test PASSED

Log -
20:46:29.637 [CM503008]: Call(27): Call is terminated
20:46:29.635 [CM503015]: Call(27): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Found
20:46:29.634 [CM503014]: Call(27): No known route to target: <sip:[email protected]:5060>
20:46:29.628 [MS210000] C:27.1:Offer received. RTP connection: 192.168.1.100:40016(40017)
20:46:29.627 [CM503010]: Making route(s) to <sip:[email protected]:5060>
20:46:29.625 Remote SDP is set for legC:27.1
20:46:29.625 [CM505001]: Ext.10: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CXVoipPhone;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXVoipPhone 3.1.6288.0] Transport: [sip:192.168.1.100:5060]


I've been searching and tweaking and searching for hours now. Incoming calls work great. However, I can not get outside for the life of me. Any thoughts? I'm using the DR, have 2 extensions, and the soft phone.
 
I created a Outbound Dial Rule. Im attaching it.


21:25:24.248 [CM503008]: Call(35): Call is terminated
21:25:24.246 [CM503003]: Call(35): Call to sip:[email protected]:5060 has failed; Cause: 302 Moved Temporarily; warning: Noisy feedback tells: pid=51393 req_src_ip=24.140.50.146 req_src_port=5060 in_uri=sip:[email protected]:5060 out_uri=sip:[email protected]:5060 via_cnt==1; from IP:209.17.160.130:5060
21:25:24.244 [CM503015]: Call(35): Attempt to reach <sip:[email protected]:5060> failed. Reason: Redirected
21:25:24.244 [CM503014]: Call(35): No known route to target: <sip:[email protected]:5060>
 

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Anyone? :cry:
 
I'm assuming that this is going off to a VoIP provider? The line "[email protected]:5060 has failed; Cause: 302 Moved Temporarily; warning: Noisy feedback" would seem to indicate, if that is the correct IP of your provider, that there is a problem with them. That IP is a Bell Canada IP address, is that who you are using?

Although, in the first post there is...Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Found
What device has 192.168.1.100 on your network that 3CX can't find?

Who to and how are you trying to route outside calls?
 
209.17.160.130:5060 is the incoming address for mybbvoice (VOIP provider). 192.168.1.100 is the IP of my 3CX machine running the services.
 
leejor said:
I'm assuming that this is going off to a VoIP provider? The line "[email protected]:5060 has failed; Cause: 302 Moved Temporarily; warning: Noisy feedback" would seem to indicate, if that is the correct IP of your provider, that there is a problem with them. That IP is a Bell Canada IP address, is that who you are using?

Although, in the first post there is...Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Found
What device has 192.168.1.100 on your network that 3CX can't find?

Who to and how are you trying to route outside calls?

Hmm, a redirect error. How do you have your Voip Provider configured? Have not seen that error in awhile, If i remember correctly the last time I dealt with it, it was a provider issue (Cant remember which side it was on) but perhaps some additional info could spark my memory.
 
Generic Voip Provider

SIP Server IP - 209.17.160.130
5060 in
5060 out

My # for External # and Auth ID
My Password

Outbound Rule
Line 1 - 1 (Calls to numbers starting with)
Line 2 - 10-99 (Calls from extensions)

Hope this helps....this shouldnt be this hard right? :/
 
16:38:36.251 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.1.100:5060
16:37:50.735 [CM503008]: Call(30): Call is terminated
16:37:50.734 [CM503008]: Call(30): Call is terminated
16:37:47.457 [MS210003] C:30.2:Answer provided. Connection(transcoding mode):127.0.0.1:7004(7005)
16:37:47.457 [MS210000] C:30.2:Offer received. RTP connection: 127.0.0.1:40610(40611)
16:37:47.456 Remote SDP is set for legC:30.2
16:37:47.150 [CM503003]: Call(30): Call to sip:[email protected]:5060 has failed; Cause: 302 Moved Temporarily; warning: Noisy feedback tells: pid=51396 req_src_ip=24.150.47.146 req_src_port=5060 in_uri=sip:[email protected]:5060 out_uri=sip:[email protected]:5060 via_cnt==1; from IP:209.17.160.130:5060
16:37:47.149 [CM503015]: Call(30): Attempt to reach <sip:[email protected]:5060> failed. Reason: Redirected
16:37:47.149 [CM503014]: Call(30): No known route to target: <sip:[email protected]:5060>
 
Brandt said:
16:38:36.251 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.1.100:5060
16:37:50.735 [CM503008]: Call(30): Call is terminated
16:37:50.734 [CM503008]: Call(30): Call is terminated
16:37:47.457 [MS210003] C:30.2:Answer provided. Connection(transcoding mode):127.0.0.1:7004(7005)
16:37:47.457 [MS210000] C:30.2:Offer received. RTP connection: 127.0.0.1:40610(40611)
16:37:47.456 Remote SDP is set for legC:30.2
16:37:47.150 [CM503003]: Call(30): Call to sip:[email protected]:5060 has failed; Cause: 302 Moved Temporarily; warning: Noisy feedback tells: pid=51396 req_src_ip=24.150.47.146 req_src_port=5060 in_uri=sip:[email protected]:5060 out_uri=sip:[email protected]:5060 via_cnt==1; from IP:209.17.160.130:5060
16:37:47.149 [CM503015]: Call(30): Attempt to reach <sip:[email protected]:5060> failed. Reason: Redirected
16:37:47.149 [CM503014]: Call(30): No known route to target: <sip:[email protected]:5060>
Is it the first entry in log which is related to "Call(30)"?
 
right...thats pretty much it. I just got off the phone with tech support and they called me from my number using xlite. So it's gotta be something with my configuration.
 
I just tried the v6 thats on this site for download and still the same thing.
 
Any thoughts anyone? :(
 
Heres what wireshark picked up when trying to make an outgoing call

77 40.160100 192.168.1.100 69.0.208.27 STUN Message: Binding Request
78 40.170600 192.168.1.100 69.0.208.27 STUN Message: Binding Request
79 40.213601 69.0.208.27 192.168.1.100 STUN Message: Binding Response
80 40.224619 69.0.208.27 192.168.1.100 STUN Message: Binding Response
81 40.246548 192.168.1.100 209.17.160.130 SIP/SDP Request: INVITE sip:[email protected]:5060, with session description
82 40.461603 209.17.160.130 192.168.1.100 SIP Status: 302 Moved Temporarily
83 40.461949 192.168.1.100 209.17.160.130 SIP Request: ACK sip:[email protected]:5060
 
Maybe something is incorrectly configured somewhere. Our advice.

note: this is not detailed process but a rough overview

(1) make a backup of your system via 3CX backup utility
(2) remove 3CX server
(3) use 3CX installation checker to ensure no 'pieces' of 3CX are still on your machine
(4) we may even recommend resintalling IIS or Cassani web servers (whichever your using)
(5) reinstall your selected web server (iis *OR cass. NOT both)
(6) reinstall 3CX server, verify no errors during install
(7) after 3CX server install, auto-run 3CX inital wizard will start
(8) for FQDN insert the IP ADDRESS of your 3CX server, which should be static IP (not DHCP)
*you can use FQDN if your internal network has internal DNS server w/ SRV records for SIP
(9) choose (3) digit extensions
(10) add ONLY 2 extensions, one for your 3CX VoIP softphone and 1 of your SIP hardphones. If would be better to use (2) computers each with their own softphone but some people don't have (2) computers.
(11) configure all IP endpoints with SIP registration information (i.e. extension, ID, password, etc.)
(12) ensure all extensions register in your 3CX extension status page (i.e. green light)
(13) call from your (1) internal extension to the other internal extension, should have success, if you don't there is an issue
(14) if no success, change 3CX server logging to verbose and post the log in this forum post. Remember to go to the log right AFTER your phone call fails.
(15) if your call completes to the other internal phone extension you have verified the 3CX system works on a basic level
(16) register an account with a 3CX RECOMMENDED AND VERIFIED VoIP trunk provider, like Broadvox, CallCentric and more.
(17) follow the instructions for adding a VoIP provider here:
http://www.3cx.com/manual/3CXPhoneSystemManual7/phone-system37.html
(18) make sure the Add VoIP provider wizard sets up an OUTBOUND rule
(19) make an 'easy' OUTBOUND rule... select '9' to the be ID for OUTBOUND CALLS. Meaning all calls beginning with '9' are to be forwarded to your VoIP provider
(20) make sure the OUTBOUND rule strips the first digit after dialing out.. which is your '9'
(21) check your dialplans (if any) and 3CX server logs and CONFIRM the OUTBOUND dialed number is correct.. if you only see '234' or '23444' something it wrong in your dialplan or OUTBOUND prepend or strips
(21) CONFIRM with your VoIP provider what digits you must dial during OUTBOUND calls.. meaning.. some voip providers REQUIRE you to dial your destination area code even while dialing local numbers. Some require you to include a country code as well. So if you have a 1-123-456-7899 number from your voip provider, you may have to dial 9+1+XXX+XXX+XXXX even on local calls to the same area code as your number provided by your voip provider, in this case, '123'.
 
note: if taking the reinstall route, please download the latest 3CX server build and DO NOT INSTALL ANY ADDITIONAL MODULES UNTIL THE SYSTEM IS WORKING

note: apply your 3CX license, if you have one, right when the system startup wizard finishes are your system is finished installing and configuring itself for initial use and configuration by the 3CX admin (you).

note: CONFIRM your router has the ability for STATIC NAT MAPPING and/or use the 3CX firewall checker. but firewall checker requires disabling some 3CX services take note.
 
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