Assistance needed with callflow!

Discussion in '3CX Phone System - General' started by Paul Fouche, Apr 10, 2018.

  1. Paul Fouche

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    Good Day,

    I have a client that has rather long hold times within their queues.
    is it possible to do the following :

    Intro to queue says that end user can press 1 at anytime to leave a message
    User holds.
    At 60 seconds :
    Thanks for holding , press 1 at anytime to leave a message.
    at 120 seconds
    Same message
    at 240 Xfer to an "unavailable" queue which tells them that they will be moved to a voice mail box - Call transfers to voice mail box.

    Would like to know if it is possible to get the "press 1 at anytime to leave a message " to work

    I haven't got much experience with callflow designer ( if i need to do this with callflow designer) some help would be appreciated
     
  2. leejor

    leejor Well-Known Member

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  3. Paul Fouche

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    Hi Thanks for your response.
    The Queue Manual shows nothing even relating to my question.. apart from the fact that its a queue.
    the solutions you posted dont allow for the user to Press 1 "at anytime"

    Is there no way of changing the function of callback? basically where a user can press the button at any time.

    Thank you for taking the time to post anyway.
     
  4. leejor

    leejor Well-Known Member

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    I thought you wanted a way for callers to exit the queue and leave a message.

    in section 6, it states... "This option also gets triggered if the caller presses the ‘*’ button on his phone. This gives callers an option to exit out of the queue and leave a message."