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assistant dialing +44

Discussion in '3CX Phone System - General' started by jemscott, May 20, 2011.

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  1. jemscott

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    Can you please advise if there is a fix for dailign form Outlook when the number is prefixed with +44 or any other international dailign code as I get call failed....

    Thanks

    Jeremy
     
  2. davidbenwell

    davidbenwell Active Member

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    when dialing ensure there is no + just 44 and that should work, you may need to look at your outbound rules.
     
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  3. jemscott

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    But the numbers come from Outlook and sync to BlackBerry that needs the + to dial the number !!
    That is the conflict
     
  4. davidbenwell

    davidbenwell Active Member

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    create a outbound rule within 3CX with a call prefix of +

    set the correct route and where it says Strip Digits select 1

    move the rule to the top of the list

    see if that works
     
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  5. Luis Santos

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    Also, keep in mind to check you E164 rules:

    3cx Admin -> Settings -> E164 Processing

    Make sure to select:
    United Kingdom: +44
    check - remove if same country
    International Dial Code: 00
    National Dial Code: 0

    those settings did it for me, thus outbound rules considered irrelevant in this scenario for formatting the number.

    Furthermore, a +44 rule would show up as 01144 when hitting the outbound rules.

    If you require any help, message me.
     
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