ATL Telecom Berkshire 5000 Sipphones

Discussion in '3CX Phone System - General' started by ianclegg, May 2, 2008.

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  1. ianclegg

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    Can anyone help

    I am trying to evaluate the 3cx free edition with a view to using it for Business Continuity in the first instance.

    I can get the lines I have registered with Sipgate.co.uk to register with green lights on the system and I can get the voicemail etc to work also.

    The one thing that I am struggling with is the registering of the extensions. My switch is running on a PC with
    Ip address 192.168.11.12

    The router is on 192.168.11.1

    My phones have 192.168.11.15 & 51

    Extensions are 100 with pwd 100 and 101 with pwd of 101

    I have tried every combination that I can think of, does anyone have any experience with this phone?


    Any suggestions would be gratefully received. I have enclosed the Server Log if that Helps

    16:48:22.265 Call::Terminate [CM503008]: Call(2): Call is terminated
    16:48:22.250 Call::Terminate [CM503008]: Call(2): Call is terminated
    16:48:22.234 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10001 forwards to DN:100
    16:48:17.312 MediaServerReporting::DTMFhandler [MS211000] C:2.1: 217.10.68.71:37424 is delivering DTMF using RTP payload (RFC2833). In-Band DTMF tone detection is disabled for this call segment.
    16:48:10.109 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10001 forwards to DN:100
    16:48:10.093 CallCtrl::eek:nLegConnected [CM503007]: Call(2): Device joined: sip:01484685431@217.10.66.71
    16:48:09.015 CallCtrl::eek:nLegConnected [CM503007]: Call(2): Device joined: sip:
    16:48:09.015 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10001 forwards to DN:100
    16:48:09.000 CallCtrl::eek:nRerouteReq [CM503005]: Call(2): Forwarding: IVR:RecordMessage@[Dev]
    16:48:09.000 Call::RouteFailed [CM503014]: Call(2): Attempt to reach [sip:100@phonesystem.mydomain.com:5060] failed. Reason: Not Registered
    16:48:09.000 CallCtrl::eek:nSelectRouteReq [CM503015]: Call(2): Target is not registered: Ext:Ext.100
    16:48:09.000 Line::printEndpointInfo [CM505003]: Provider:[SG2] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.11.12:5060]
    16:48:09.000 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10001 forwards to DN:100
    16:48:08.968 CallCtrl::eek:nIncomingCall [CM503001]: Call(2): Incoming call from 01484685431@(Ln.10001@SG2) to [sip:100@phonesystem.mydomain.com:5060]
    16:48:08.734 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10001 forwards to DN:100
    16:45:56.515 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.11.12:5100;user=phone
    16:45:56.000 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    16:35:56.140 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.11.12:5100;user=phone
    16:35:55.031 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    16:35:41.718 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.23:3478 over Transport 192.168.11.12:5060
    16:31:45.781 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10001 forwards to DN:100
    16:31:45.765 Call::Terminate [CM503008]: Call(1): Call is terminated
    16:31:45.765 Call::Terminate [CM503008]: Call(1): Call is terminated
    16:31:45.734 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10001 forwards to DN:100
    16:31:45.734 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10001 forwards to DN:100
    16:31:37.468 MediaServerReporting::DTMFhandler [MS211000] C:1.1: 217.10.68.75:38696 is delivering DTMF using RTP payload (RFC2833). In-Band DTMF tone detection is disabled for this call segment.
    16:31:27.546 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10001 forwards to DN:100
    16:31:27.531 CallCtrl::eek:nLegConnected [CM503007]: Call(1): Device joined: sip:01484685431@217.10.66.71
    16:31:26.781 CallCtrl::eek:nLegConnected [CM503007]: Call(1): Device joined: sip:
    16:31:26.781 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10001 forwards to DN:100
    16:31:26.625 CallCtrl::eek:nRerouteReq [CM503005]: Call(1): Forwarding: IVR:RecordMessage@[Dev]
    16:31:26.593 Call::RouteFailed [CM503014]: Call(1): Attempt to reach [sip:100@phonesystem.mydomain.com:5060] failed. Reason: Not Registered
    16:31:26.593 CallCtrl::eek:nSelectRouteReq [CM503015]: Call(1): Target is not registered: Ext:Ext.100
    16:31:26.578 Line::printEndpointInfo [CM505003]: Provider:[SG2] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.11.12:5060]
    16:31:26.578 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10001 forwards to DN:100
    16:31:26.031 CallCtrl::eek:nIncomingCall [CM503001]: Call(1): Incoming call from 01484685431@(Ln.10001@SG2) to [sip:100@phonesystem.mydomain.com:5060]
    16:31:24.984 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10001 forwards to DN:100
    16:30:25.343 ClientRegs::eek:nSuccess [CM504004]: Registration succeeded for: 10001@SG2
    16:30:25.031 ClientRegs::Register [CM504003]: Sent registration request for 10001@SG2
    16:25:56.031 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.11.12:5100;user=phone
    16:25:55.718 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    16:15:55.281 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.11.12:5100;user=phone
    16:15:54.359 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    16:15:41.640 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.23:3478 over Transport 192.168.11.12:5060
    16:05:54.875 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.11.12:5100;user=phone
    16:05:54.093 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    15:55:54.765 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.11.12:5100;user=phone
    15:55:54.453 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    15:55:41.578 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.23:3478 over Transport 192.168.11.12:5060
    15:45:54.031 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.11.12:5100;user=phone
    15:45:53.187 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    15:35:53.625 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.11.12:5100;user=phone
    15:35:53.281 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    15:35:41.343 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.23:3478 over Transport 192.168.11.12:5060
    15:25:53.218 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.11.12:5100;user=phone
    15:25:52.453 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    15:15:52.828 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.11.12:5100;user=phone
    15:15:52.187 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    15:15:41.265 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.23:3478 over Transport 192.168.11.12:5060
    15:05:52.406 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.11.12:5100;user=phone
    15:05:52.093 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    14:55:52.015 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.11.12:5100;user=phone
    14:55:51.109 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    14:55:41.187 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.23:3478 over Transport 192.168.11.12:5060
    14:45:51.906 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.11.12:5100;user=phone
    14:45:51.593 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    14:35:51.171 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.11.12:5100;user=phone
    14:35:50.250 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    14:35:40.328 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.23:3478 over Transport 192.168.11.12:5060
    14:25:51.046 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.11.12:5100;user=phone
    14:25:50.750 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    14:15:50.156 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.11.12:5100;user=phone
    14:15:49.421 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    14:15:40.234 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.23:3478 over Transport 192.168.11.12:5060
    14:05:49.750 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.11.12:5100;user=phone
    14:05:49.234 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    14:00:31.218 ClientRegs::eek:nSuccess [CM504004]: Registration succeeded for: 10000@SG1
    14:00:30.750 ClientRegs::Register [CM504003]: Sent registration request for 10000@SG1
    13:55:49.468 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.11.12:5100;user=phone
    13:55:48.468 CallMgr::eek:nAddIPs IP(s) added:[192.168.11.12]
    13:55:46.437 MediaServerReporting::Service *** Connected to IPSwitch:5483/IVRServer at 127.0.0.1:5483 ***
    13:55:46.437 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    13:55:46.281 IVRConnected [CM501004]: Connected: IVR Service
    13:55:45.421 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    13:55:44.500 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    13:55:43.484 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    13:55:42.406 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    13:55:41.406 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    13:55:40.578 MediaServerConnected [CM112000] Media Server is connected
    13:55:40.515 StunClient::process [CM506002]: Resolved SIP external IP:port (86.130.190.213:38212) on Transport 192.168.11.12:5060
    13:55:40.234 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.23:3478 over Transport 192.168.11.12:5060
    13:55:39.109 DBA [CM501003]: Connected: Database
    13:55:38.765 CallMgr::findLocalIPs [CM501006]: Default Local IP address: [192.168.11.12]
    13:55:38.453 CallCtrl::thread [CM501007]: *** Started Calls Controller thread ***
    13:55:38.453 CallMgr::Initialize [CM501002]: Version: 5.1.4128.0
    13:55:38.453 CallMgr::Initialize [CM501001]: Start 3CX PhoneSystem Call Manager
    13:55:38.406 LoadLicenceInfo [CM501010]: License Info: Load Failed



    Thanks

    Ian Clegg
     
  2. SY

    SY Well-Known Member
    3CX Support

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    Hi Ian,

    Information gathered from log:
    Phones cannot communicate with PBX to register itself (I mean PBX doesn't receive anything from phones). PBX reports attempts to register/unregister and authentication problems but there is nothing in the log.
    The most probable reason is mistake in phone configuration. The less probable (but real) is the firewall configuration on PBX host (or switch?)

    Regards
     
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